DeFi promises ownership and transparency, yet many Web3 apps leave users confused. Complex wallet setups and unclear custody moments make it hard for first-timers to understand what they own and control. and what self-custody actually means.
I combined competitive analysis and user research—reviewing apps, forums, and interviews with crypto beginners—to map their emotional journey and identify key friction points and unmet needs.
I analyzed Web3 platforms like Base, Uniswap, MetaMask, Phantom, and Jupiter, focusing on wallet setup, education, and ownership clarity. Most either force early wallet setup or hide wallet info, causing confusion and anxiety from poorly timed education and transparency.
I focused on crypto beginners and cautious investors who are curious but sensitive to early wallet and custody decisions. Key insights that emerged include:
Help beginners and cautious investors buy crypto confidently by balancing ease of use with clear ownership. The MVP offers a mobile onboarding experience that reduces anxiety during first interaction, provide transparency and guide users through their first purchase.
I created a user flow mapping the journey of two sets of personas with the same goal: beginners receive step-by-step wallet education at key moments to build confidence before taking custody, while experienced users can quickly connect or create a wallet with clear ownership indicators.
I mapped primary flows—onboarding → funding → wallet creation → first purchase—and used low-fidelity sketches with usability testing to identify friction, comprehension, and emotional responses, guiding refinements before higher-fidelity design.
Flux’s branding conveys clarity, trust, and approachability. The upward-arrow logo symbolizes growth, the blue palette evokes calm, and pastel accents soften the tone. Playful 3D illustrations make onboarding concepts tangible and friendly, while a bold, condensed sans-serif typeface adds strength and confidence.
Flux’s homepage highlights suggested actions. Beginners get step-by-step wallet guidance, while experienced users can skip steps. Clear instructions, transparent timelines, and suggested next actions keep the experience seamless. Light and dark modes offer flexible, accessible visuals.
Working on Flux deepened my understanding of DeFi and its UX challenges. Despite its potential to democratize finance, steep learning curves, fragmented interfaces, and unclear risks overwhelm new users. The project also highlighted financial safety and human interaction, inspiring me to make DeFi more approachable through human-centered design.